VIO AT MORAGA PRIVACY POLICY

At VIO AT MORAGA and its subsidiaries (collectively referred as we,us, and our) our goal is to ensure your privacy. This Privacy Policy outlines how we collect, use, and disclose information about you when you engage with us through our websites or other online products & services that link to this policy (our “Services”). These Services include submitting a housing application for one of our communities, contacting customer service teams, using social media interactions & more.

We may modify this Privacy Policy periodically and will make sure to alert you of the changes by updating the date at the top. Additionally, we may provide additional notifications when making material modifications (e.g., including a note on our website). To stay informed about our data practices and your options, we suggest that you review this policy regularly. If you are from California, then be sure to look over “Your California Privacy Rights” section for more information!

If you are a California resident, please see the “Your California Privacy Rights” section.

TABLE OF CONTENTS

  • Collection of Information
  • Use of Information
  • Sharing of Information
  • Advertising and Analytics
  • Transfer of Information to the United States and Other Countries
  • Your Choices
  • Your California Privacy Rights
  • Contact Us

COLLECTION OF INFORMATION

– Information You Provide to Us

By providing us with information, you are granting us access to a wealth of data. You can share your details directly when creating an account, filling out our forms, applying for housing assistance, engaging in third-party activities with us such as promotions or customer service inquiries and any other form of communication. The types of personal information we may collect include your name, email address, current and prior home addresses, phone number, professional and employment information, references, and any other information you choose to provide or that is necessary to evaluate your housing application.

– Information We Collect Automatically When You Interact with Us

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including:

  • Activity Information: When you apply to live in one of our communities, fill out the Contact Us form, communicate through our resident portals, or schedule a property tour on any of our Services – we collect information about your activity.
  • Transactional Information: Every time you buy something or pay your rent, we collect details associated with the transaction, including payment information and when and where it happened.
  • Device and Usage Information:To provide you with the best user experience possible, we collect data about the device and network you use to access our Services. This includes your hardware model, operating system version, mobile network information, IP address, unique device identifiers and browser type. Additionally-for us to better understand how you interact with our services-we track your activity on it such as times of accesses or links clicked before navigating away from them.
  • Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them.

– Information We Collect from Other Sources

To provide you with the best services, we collect pertinent data from trustworthy third-party sources. This includes verification services, credit bureaus, advertising networks, analytics providers and more. Furthermore, if you create or log into your property management account on our platform we will be granted access to certain information in compliance with the established authorization protocols of that system.

– Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address.

USE OF INFORMATION

We use the information we collect to provide you with property management services and housing within our communities. We also use the information we collect to:

Process your application for one of our communities, schedule a property tour, and determine your eligibility for certain housing programs;

Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and other notices related to managing your residence.

Personalize and improve your experience on our Services;

Send you technical notices, security alerts, and support and administrative messages;

Respond to your comments and questions and provide customer service;

Communicate with you about services, events and apartment vacancies offered by VIO AT MORAGA and others and provide news and information that we think will interest you.

Monitor and analyze trends, usage, and activities in connection with our Services;

Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);

Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of VIO AT MORAGA and others;

Debug to identify and repair errors in our Services;

Comply with our legal and financial obligations; and

Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION

We share personal information in the following circumstances or as otherwise described in this policy:

We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, credit checks, payment processing, fraud prevention, customer service, and marketing and advertising.

If you submit a review of our communities on a third-party website, we share this information publicly on our Services.

We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of VIO AT MORAGA, our users, the public, or others.

We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Personal information is shared between and among VIO AT MORAGA and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership.

We share personal information with your consent or at your direction.

We also share aggregated or de-identified information that cannot reasonably be used to identify you.

ADVERTISING AND ANALYTICS

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by VIO AT MORAGA and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit https://vio-moraga.com/ or change your settings using the consent management tool on our Services.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

VIO AT MORAGA is headquartered in California, and we have operations and service providers in California and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

YOUR CHOICES

  • Account Information

You may update and correct certain account information at any time by logging into your account or emailing property management at your community. If you wish to delete your account, please contact property management at your community or visit the settings of your account but note that we may retain certain information as required by law or for our legitimate business purposes.

  • Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

  • Communications Preferences

You may opt out of receiving emails from VIO AT MORAGA by following the instructions in those communications or by managing your communication preferences in your account settings menu. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.

California Consumer Privacy Act

Over the last year, we have monitored and collected multiple types of personal data including identifiers, characteristics that identify you under federal or California law, information about your internet activity, professional background, or job-related details. We also draw inferences based on what we know about your preferences. There may be other kinds of data associated with you that our experts can determine quickly.

To learn more about the data points we gather and sources of collection, please consult our Collection of Information section. We collect personal information for the business objectives outlined in our Use of Information area above. During the previous 12 months, we have disclosed certain categories of private details to various groups involved in conducting business activities.

Category of Personal Information

Categories of Recipients

Identifiers such as a real name, address, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers

Advertising networks, internet service providers, operating systems and platforms, data analytics providers, payment processors, credit bureaus, customer support partners, and other property management providers.

Internet and electronic network activity

Advertising networks, internet service providers, operating systems and platforms, data analytics providers, and customer service partners.

Characteristics of protected classifications under California or federal law

Third-party providers for property management and housing eligibility services.

Inferences drawn about your preferences

Advertising networks, internet service providers, operating systems and platforms, data analytics providers, payment processors, credit bureaus, customer support partners, and other property management providers.

VIO AT MORAGA does not sell your personal information.

Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose, (2) request deletion of your personal information, and (3) not be discriminated against for exercising these rights. You may make these requests by calling 773 669 4568 or emailing us (at propertymanager@s4nest.com). We will verify your request by asking you to provide information related to your recent interactions with us, such as information recently provided to us in a housing application. We will not discriminate against you if you exercise your rights under the CCPA.

If you have granted someone with a power of attorney or other written authorization to submit requests on your behalf, we may require valid proof. If that is the case and you are an authorized agent submitting such requests, please don’t hesitate to reach out to us for further assistance.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at propertymanager@s4nest.com.